Support

Questions about a connector, a sync that did not behave as expected, or your account: write to us and a person from the Plugsync team will pick it up.

Contact

Email support@plugsync.com. Every request gets a ticket, and we reply from the same address.

Support hours

Monday to Friday, 9:00 to 18:00 Central European Time (CET/CEST, the time zone of Italy), excluding Italian public holidays. Requests sent outside these hours are picked up on the next business day. Response targets for your plan are set in your agreement.

What to include

A request with these details can usually be answered without a back-and-forth:

• Your organization name and the connector involved
• The event ID, when the problem concerns a specific event
• When it happened, with the time zone
• What you expected and what happened instead, including any error message

Never send API keys, passwords or access tokens. We will never ask for them.

Documentation

Setup guides, the configuration reference and common fixes are on docs.plugsync.com. Start from Troubleshooting if something is not syncing.

Other requests

• Personal data and privacy: privacy@plugsync.com
• Sales and partnerships: hello@plugsync.com